The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

194 Pages · 2012 · 1.05 MB · English
by Robert Spector & Patrick D. McCarthy
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“ Don't watch the clock, do what it does. Keep Going. ” ― Sam Levenson
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